Evolution or Evolve means “to develop gradually”
or “to develop by a process of evolution to a different adaptive state or condition”
Evolution is law of Nature.
The current state that we are in evolved in millions of years. We say that our ancestors were apes. Similarly ideas evolve. First came “incandescent” bulb then Florescent lights and then CFL and then the LEDs.
When we look around, we see each and every objects evolving from one state to another.
Young children, when they first start writing are not perfect. Their fingers shake, lines are not straight or curves are not curve. But slowly they become perfect.
The same applies to customer service. You cannot be perfect at the first shot. Especially if the line of business is new. You will evolve in and become perfect step by step. It will be difficult to become perfect the first time.
This is my personal opinion based on nature’s law of evolution.